ORDERING
By placing an order, you are making an offer to purchase the product at the price set on the website. Payment must be made at the time of submitting the order.
HOW TO PLACE AN ORDER
You can place an order by adding items to your shopping cart. Once you are satisfied with the products purchased, simply click the checkout option, this will then take you through payment and shipping details. Once these are filled out and confirmed correct by the customer, continue to checkout.
You will then receive an email confirmation that your order has been received. If you do not receive this email, please check your spam. If the email has not arrived after 24 hours, your order has not been received and you will need to contact us as soon as possible. Please do not assume that your order has been placed until you have received an email confirmation. Harper Lane Jewellery cannot be held responsible for any assumptions regarding orders.
Harper Lane Jewellery reserves the right to limit the quantities of products sold as it sees fit. It is a condition of this policy that products purchased are not resold in any way, shape or form to a third party. Please see the wholesaling section of this policy for information if you would like to become a wholesaler.
HOW TO PAY FOR AN ORDER
In the checkout section of the website, you will be prompted to pay using the method that you prefer. Please see our Privacy Policy section to read our security measures.
All credit card and VISA transactions are covered by security measures. Please do not send credit card details via email, as this is not a secure transmission method. Harper Lane Jewellery cannot be held responsible for security breaches caused by using an unsafe method.
All transactions are settled in AUD. If you are ordering from overseas and your bank account or credit card is held in a different currency, your currency will be automatically converted to AUD when the transaction is completed. The conversion rate will vary depending on the daily exchange rate. Please note that some banks will charge a currency conversion fee. Contact your bank or provider for details. Your bank or provider determines the ultimate conversion rate and Harper Lane Jewellery cannot be held responsible for any confusion or variances caused by the conversion of currency into AUD.
If your payment has been declined please check the 16 digit card number, expiry date and security code on the back of your card. If these are all correct please contact your bank or provider, as it is likely that they have declined the transaction.
AMENDING OR CANCELLING ORDERS
Once you have received a confirmation email from us regarding your order, it may no longer be amended. If you believe you have made a mistake with your order and have not yet received the confirmation email, please ring us immediately.
We ask that you double check all orders before payment is finalised.
ORDER SECURITY
All orders placed through our online ordering and payment system are protected by various security measures.
We ask that you do not provide confidential financial information in emails, as this is not a secure transmission method. Harper Lane Jewellery cannot be held responsible for any security breaches caused by improper transmission of sensitive information.
Please do not provide or include any sensitive information in your order. This can include racial or ethnic background, political beliefs or sexual orientation.
Please note that some demographic information obtained during the transaction may be recorded for marketing and analytical purposes. Please see the privacy policy for more information.
CHANGING ADDRESS
Once an order has been processed or otherwise posted out to the customer, it is impossible to redirect. We ask that you check all shipping and posting information prior to placing the order.
Please note that due to cookies in the website, postal information used from previous transactions may be saved in the system and automatically inputted in checkout. Please double check if these details are still correct, particularly if you have recently moved or wish to send the package to a different address.
If you have made a mistake with your address and you have not yet received the confirmation email, please ring us to correct the mistake as soon as possible. It is impossible to change the address once the product has been posted out. There will be no refund for change of address mistakes.
ORDERING OUT OF STOCK ITEMS
Unfortunately sometimes during peak order or sale times it may be possible to accidentally order items that are out of stock due to the high volume of sales being processed.
Should this happen we will offer you an exchange via email for a similar product, or refund the amount to the credit card used for purchase.
SALE ITEMS
On occasions certain items may go on sale for a limited time. It is at the discretion of Harper Lane Jewellery which items are on sale and for how long. All sale items are non-refundable and otherwise unable to be exchanged and all orders are final.
Sale items may change regularly so we encourage you to regularly check our sale section in order to receive the best deals.
DUPLICATE ORDERS
If you believe that you have inadvertently made a duplicate order, please ring us at your earliest convenience so that we can reverse one of the transactions. One of the orders will be refunded in full to you.
If the product has been shipped it is your responsibility to return the duplicate item to us. Once we have received the unopened parcel we will then process the refund for the duplicate item.
