Except where legally appropriate, all information recorded remains the private and confidential information of Harper Lane Jewellery and its subsidiaries.
Harper Lane Jewellery and its subsidiaries will not under any circumstances sell or otherwise send information to a third party. Harper Lane Jewellery and its subsidiaries will also not ring or otherwise contact you requesting more financial information. We may on occasions ring you to clarify shipping details. Please do not give out sensitive information to a non-authorised Harper Lane Jewellery representative.
Please note that information collected may occasionally be viewed by our subsidiary companies. This is for marketing and analytical purposes solely.
Harper Lane Jewellery is bound by the National Privacy Principles in the Privacy Act (1988) in relation to the handling of personal information.
A cookie is a piece of information stored by your web browser to track browsing behaviour on our site. Browsers will usually accept cookies automatically, however if yours doesn’t you may still use our website. Cookies increase website efficiency and provide information to the website owners.
Information collected will be used in three ways.
1. To streamline your experience
Information may occasionally be saved in order to streamline or otherwise speed up your order. This means that if you have purchased with us previously, information may be auto filled. This includes, but is not limited to: name, address, email address, telephone number, billing address and shipping address.
2. To provide targeted advertising
Please note that items you have viewed and previously purchased with us will be saved in order to provide you with recommended products. We do this in order for you to see products that you may like and enjoy, so that you have a heightened shopping experience with Harper Lane Jewellery.
3. For marketing and analytical purposes
Basic information, including, but not limited to: pages viewed, length of time spent on website, non-identifying demographic information, IP address and location will be collected for marketing and analytical purposes. This information will be used by Harper Lane Jewellery to assess and understand our customer’s wishes and desires better, providing you with an optimal shopping experience every time you visit us. As mentioned above, this information will also be utilised to provide targeted advertising.
Harper Lane Jewellery will not sell or otherwise provide private information to a third party.
Please note that de-identified demographic information may occasionally be provided to third parties and Harper Lane Jewellery subsidiaries for analytical purposes.
When you have set up an account with Harper Lane Jewellery we ask that you select a password. It is your responsibility to keep this password secure. We ask that you do not share this password with anyone. Harper Lane Jewellery cannot be held responsible for any breaches or otherwise misuse of your account caused by sharing of the password.
No Internet communication will ever be totally secure. We take every effort to provide the highest level of security possible to protect your information, but we cannot guarantee the security of any data. Communicating data to us is done so at your own risk. We ask that you do not send sensitive information via insecure methods. Harper Lane Jewellery cannot be held responsible for any breaches caused by insecure transmission of data.
Harper Lane Jewellery must cooperate if required to disclose or share customer information, in order to comply with a legal direction, court orders or other forms of jurisdiction. To protect the rights, property or safety of Harper Lane Jewellery, our employees, subsidiaries, customers or others, it may be necessary to disclose customer information, required under Australian Consumer Law. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Harper Lane Jewellery cannot be held liable for any information breaches caused by complying with legal orders.