Harper Lane Jewellery will endeavour to refund or exchange any piece of jewellery currently in stock, due to a manufacturing defect. The product must be returned in its original condition. We ask that it be returned in its original packaging, if this isn’t possible, please return in appropriate and safe packaging such as a small box or thick bubble wrap to prevent damage from couriers. If the item is damaged through the postal process, the sender is at fault and the damage will be considered when assessing the item for a refund. Once the product has been returned safely and examined, then the refund or exchange will be issued.
Exchanges are only possible if the item is in stock. Harper Lane Jewellery must be notified of any shipping damage within 48 hours of having received the product. All other manufacturing faults are covered by a 6-month warranty from date of purchase (see below).
Please note that in the case of a refund being granted, only the actual product cost will be refunded. Harper Lane Jewellery does not refund any shipping and postage costs incurred.
If a return is international, the parcel must be marked as a return item as to avoid extra customs duties and taxes.
Harper Lane Jewellery reserves the right to deny a refund or exchange.
A refund will not be given for change of mind or incorrect sizing, however an exchange or store credit is available. It is the customer’s responsibility to ensure that sizing is correct according to the size chart provided on the website.
Please note that we do not replace single earrings.
For hygiene reasons all pierced jewellery, including, but not limited to, earrings, nose rings, headpieces, headbands and body chains cannot be refunded or exchanged for any reason, other than a manufacturing defect.
Unfortunately all sale items cannot be exchanged or returned.
Whilst all of the items on our site are meticulously crafted, there may be slight differences, markings and inclusions on all stones, metals and finishings. This can include, but is not limited to, tool marks, uneven surfaces, slight colour variances, minor flaws and other natural marks. This is not grounds for a return or refund. Colours and finishes on all products may vary slightly from the product image displayed due to different computer monitors.
Although Harper Lane thoroughly checks content that is placed on the website, all descriptions and prices are subject to mistakes due to human error. Harper Lane reserves the right to correct content at any time.
Harper Lane Jewellery reserves the right to cancel an order if it appears to be intended for resale or something other than personal use. For wholesale enquiries please contact us here.
Should you believe that your product fits the criteria for refund or exchange, please email us here with a description of the issue, as well as accompanying photos and a scan or screenshot of your purchase receipt. A refund identification number will be issued, this should be used in all correspondence. Exchanges or refunds will not be considered without proof of purchase.
Harper Lane Jewellery will then assess whether or not the product meets the criteria for consideration of refund or exchange. We will advise you via email of the outcome. If the product is approved for a manual inspection then the customer will be asked to post the product back to Harper Lane Jewellery. You will be notified via email of the outcome.
Should the product qualify for refund or exchange, the procedure will be processed as quickly as possible, please allow up to 14 days. The refund may only be credited to the credit card that was use for the original purchase. If we believe the product does not qualify for refund or exchange then the product will be shipped back to the consumer and they will be billed for all shipping costs incurred, and a notification email will be sent.
Harper Lane Jewellery strongly recommends that you take out insurance to protect your valuables.
Harper Lane Jewellery is in no way responsible for replacing lost or stolen items once they have been delivered to the specified address.
A size guide for Harper Lane Jewellery has been provided on the website. Refunds will not be provided for selection of an incorrect size. Only an exchange or store credit is available.
In the unlikely event that the incorrect size or item is posted out to you, a full exchange for the correct size will be offered if the item is returned in the same condition as it was sent, without any visible damage. If your size is no longer in stock it will be at the discretion of the customer to select a refund or exchange.
If one item in a bundled set is damaged according to our returns policy listed above then the entire set must be returned in the same condition in order for the refund or exchange to proceed.
Gift cards are not redeemable for cash or other forms of store credit. Harper Lane Jewellery does not take responsibility for lost, stolen or otherwise damaged gift cards. Only one gift card may be used per transaction and each gift card may only be used once.
Gift cards are subject to a 6-month expiry from the date of purchase. It is the customer’s responsibility to ensure that the amount of credit on the card is used within the time period. Harper Lane Jewellery will not refund gift card amounts in cash or store credit due to the consumer not using the entire credit amount on the gift card. E-gift cards are only accepted for online purchases, not in store purchases. No refunds will be given on the purchase of a Harper Lane gift card.